Case Study on How a Top Financial Institution Handles Operational Resilience


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This is part four of a five-part series, The Importance of Risk Management for Financial Institutionsaimed at managing risk in the financial industry. Download the guide or follow the links to read all five parts.

Part One: Understanding Operational Resilience in the Financial Sector

Part Two: Strategies for Robust Risk Management

Part Three: Embracing Unpredictability with an Agile Resiliency Plan

This is Part Four: Case Study on How a Top Financial Institution Handles Operational Resilience

Part Five: Future Perspectives for Staying Resilient in an Ever-Changing Financial Landscape

In this section, we examine how top financial institutions have successfully implemented operational resilience strategies to navigate disruptions and ensure their long-term success.

One notable case study is a leading global financial institution. This institution recognized the importance of operational resilience early on and invested in building a robust risk management framework. They conducted thorough audits and risk assessments to identify vulnerabilities within their organization. This allowed them to address potential risks and strengthen their resilience proactively.

To enhance their operational agility, the institution implemented dynamic dependency mapping exercises. 

When they mapped out their application relationships and dependencies, they gained a comprehensive understanding of their operational landscape. This enabled them to prioritize their efforts and allocate resources effectively to mitigate risks and protect critical systems and processes.

Additionally, the institution embraced a culture of risk awareness throughout its organization. 

They provided comprehensive training to their employees on risk management practices and encouraged them to report any potential risks or vulnerabilities. This proactive approach empowered their workforce to actively contribute to risk management efforts, making the entire organization more resilient.

The institution also developed and tested response plans for various disruptions. 

They conducted regular tabletop exercises and simulations to ensure the effectiveness of their plans and identify areas for improvement. This allowed them to refine their strategies and be better prepared to handle disruptions when they occurred.


Through its comprehensive approach to operational resilience, the institution has successfully navigated numerous challenges, including cyber-attacks, economic downturns, and regulatory changes. They have built strong relationships with their customers, stakeholders, and regulators by demonstrating their ability to adapt and respond effectively to disruptions.

In summary, this case study demonstrates that top financial institutions prioritize risk management and operational resilience to ensure long-term success. Because they invested in a robust risk management framework, conducted regular audits, fostered a culture of risk awareness, and developed and tested response plans, financial institutions can strengthen their resilience and maintain trust in an ever-changing economic landscape.

Read part five or download the guide.


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Timothy Eades

Chief Executive Officer